Support
Last updated 5 August 2026
How to reach us
Email: support@coworkkit.ai — the fastest route, and the one that gets a person.
For anything else: hello@coworkkit.ai · privacy and data requests: privacy@coworkkit.ai · legal notices: legal@coworkkit.ai.
LAVAN LABS LTD · registered in England & Wales, company number 17361107 · 128 City Road, London EC1V 2NX.
When we'll get back to you
| Plan | Support | Target response |
|---|---|---|
| Free | Documentation | No response target |
| Starter | 2 business days | |
| Growth | Priority email | 1 business day |
| Scale | Priority email + a scheduled call | 1 business day |
These are targets, not a service level agreement. We'll tell you honestly if something will take longer.
Hours: Monday to Friday, UK and European business hours, excluding public holidays.
We're a small team. You're emailing the people who build the product, which means answers are usually specific and occasionally slower than a support desk. We'd rather be straight with you about that than promise round-the-clock cover we can't staff.
What we can help with
- Getting the SDK installed and your first session running
- Token routes, authentication and configuration
- Debugging a session that isn't behaving
- Billing, plans, minutes and invoices
- Bugs and outages
- Security questions and pre-purchase reviews
What we don't offer
- No 24/7 or out-of-hours cover, and no on-call rota
- No phone line — email is the route
- No uptime guarantee. We don't currently offer a service level agreement, and we won't sell you one we can't meet
- We can't debug your application beyond where it meets Coworkkit — though we'll usually tell you what we can see from our side
Reporting a security issue
Email security@coworkkit.ai (or support@coworkkit.ai), and please don't disclose it publicly until we've had a chance to fix it. We'll acknowledge within 1 business day.
We don't hold SOC 2 or ISO 27001. If you need a security review before buying, ask — we'll answer honestly about what we do and don't have.
Status and incidents
If something is broken, we'll say so by email to affected customers, and we'll tell you what happened afterwards.
Billing and refunds
Subscriptions and minute purchases go through Paddle, our merchant of record — your invoice comes from them. See the Refund Policy for what's refundable, or email support@coworkkit.ai.
Data protection
Requests about personal data go to privacy@coworkkit.ai — see the Privacy Policy.
If you're an end-user of an application built with Coworkkit, please contact the company whose application you were using. They control the data; we only process it for them.